I was speaking last night to another member of my church small group and we were discussing how we do not like shopping at a particular supermarket. It had nothing to do with the prices or product selection, but rather with the lack of care displayed by the employees of the store. As she was describing her experience, I nodded my head in understanding and told her I will always pay more if it means receiving the level of service I desire.
It’s amazing how much caring makes a difference.
My wife and I have been struggling to find employment, and the hardest part has been the empty void into which our applications seem to disappear. On occassion one of us will receive a notification saying the application is being reviewed, but then the waiting continues and frustration simply mounts.
This morning, however, I received an email from Johnson & Johnson. It was in response to an application I submitted yesterday. Yes …. YESTERDAY! As in, “J&J replied to my application within 24 hours!” Take that, empty void!
It was a rejection letter – to be honest, I knew I did not meet Johnson & Johnson’s requirements – but it was a letter crafted on a foundation of gratitude and empathy. Sure, perhaps J&J have the ability to automate responses. I would assume they receive thousands of applications on a daily basis. Still, someone at some point took the time to ensure a process is in place to respond to all applicants. And the genesis of that decision making is a genuine concern for the human being who submitted the application.
Johnson & Johnson cares about the individuals seeking employment in their organization. If you read their Credo, you’ll know they care about a whole lot more, too. In reading their email this morning, I honestly felt they cared about me.
We appreciate your interest in joining Johnson & Johnson. When you submit your application to us, we look for certain minimum requirements essential for the role. Though your achievements are impressive, they didn’t exactly line up with what we’re looking for in this particular job. For example, you may not have met the required years of experience, education or other minimum requirements.
We understand that being rejected is always disappointing no matter how far along you’ve made it in the process. But, don’t let it hold you back. Your relationship with Johnson & Johnson doesn’t end here and there are some things you can do to open yourself up to other possibilities: ….
We wish you the best of luck as you continue your search and we hope that this won’t be the last time we cross paths.
Who wouldn’t want to work for a company like this?
And now all I keep thinking about is how this sense of compassion aligns with my personal belief system. Compassion is such an undervalued sentiment in our fast-paced, instant gratification world. As a Christ follower, I firmly believe compassion is the currency with which we should transact every interaction.
In the NASB version of the Bible, the word compassion appears 92 times. Matthew uses it seven times in his gospel, often to refer to the emotion Jesus felt for the people to whom he was teaching.
Seeing the people, He felt compassion for them, because they were distressed and dispirited like sheep without a shepherd. – Matthew 9:6
When He went ashore, He saw a large crowd, and felt compassion for them and healed their sick. – Matthew 14:14
And Jesus called His disciples to Him, and said, “I feel compassion for the people, because they have remained with Me now three days and have nothing to eat; and I do not want to send them away hungry, for they might faint on the way.” – Matthew 15:32
Moved with compassion, Jesus touched their eyes; and immediately they regained their sight and followed Him. – Matthew 20:34
To paraphrase Andy Stanley, other people should be important to you because they are important to God. And when times are tough, make the time to give your empathy and express your compassion to those who really need it. Show them you care, because it may be the very thing they need in that moment.